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Position Summary: 支持服務(wù)團(tuán)隊(duì)完成質(zhì)保事項(xiàng)的處理，處理客戶投訴，分析質(zhì)量問題產(chǎn)生的原因，跨部門協(xié)作給出解決方案，提高客戶滿意度。 To support the service team to handle warranty issues, including dealing with customer complaints, analyzing root cause and leading cross-function team to to provide solutions to improve customer satisfaction. Duties and Responsibilities: 1.負(fù)責(zé)處理客戶的質(zhì)量投訴，主導(dǎo)質(zhì)量問題產(chǎn)生的原因分析； Responsible for handling customer warranty complaints and taking a leadship in root causes analysis. 2.根據(jù)客戶反饋的質(zhì)量問題，跨部門協(xié)作以向客戶提供解決方案； Lead cross-function team to provide solutions to customers. 3.界定質(zhì)量問題的責(zé)任方，向責(zé)任方，如國外工廠或外部供應(yīng)商等進(jìn)行索賠； Define the responsible party for quality issues and make claims to responsible party, like intercompany factories or suppliers. 4.跟蹤產(chǎn)品返廠維修的進(jìn)度，協(xié)調(diào)維修產(chǎn)品的發(fā)運(yùn)； Follow up repairing progress of returning products and coordinate delivery. 5.提出質(zhì)保內(nèi)的現(xiàn)場服務(wù)的派工需求，跟進(jìn)現(xiàn)場服務(wù)工作的落實(shí)，并對現(xiàn)場服務(wù)進(jìn)行客戶回訪； Raise the dispatching request of on-site service within warraty period, follow up the implemantation of on-site service, and conduct customer follow-up visits for on-site service. 6.協(xié)調(diào)、跟進(jìn)和解釋客戶8D報(bào)告； Coordinate, follow up and interpret customer 8D reports. 7.根據(jù)解決方案提供報(bào)價(jià)支持； Provide quotation support according to the solution, and coordinate payment with relevant departments. 8.匯總質(zhì)保問題，定期和工廠對接溝通，提升產(chǎn)品質(zhì)量； Summarize warranty issues, communicate with the factory regularly, and improve product quality. 9.領(lǐng)導(dǎo)交辦的其他事項(xiàng)。 Other related work assigned by department head. Knowledge, Skills and Abilities: 1.了解機(jī)械設(shè)備的基本知識； Have basic knowledge of machinery. 2.良好的溝通和協(xié)調(diào)能力，有親和力，良好的英語聽說讀寫能力； Good ability of communication, coordination and appetency. Good command of English listening, speaking, reading and writing. 3.熟練使用MS Word/Excel/PPT等辦公軟件； Proficient in office software (MS Word, Excel and PPT etc.). 4.誠實(shí)守信。 A strong sense of professional integrity. Qualifications, Training, and Experience: 1.大學(xué)本科以上學(xué)歷，機(jī)械行業(yè)背景，有真空相關(guān)知識者優(yōu)先； Bachelor degree or above, machinery industry background, vacuum knowledge is preferred. 2.2年以上售后質(zhì)量或質(zhì)保從業(yè)經(jīng)驗(yàn)。 2 years of customer service working experience is preferred.