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There is an exciting opportunity within Global Finance Services Organization (GFSO) – Global Machine Pricing (GMP) Business Unit. As a Pricing Analyst, you will have the opportunity to work with dealers, serve as a trusted business advisor to industry teams, and support GMP Merchandising in managing merchandising claims for machine sales.

Job Summary
This role serves as a consultant to dealers, industry representatives and internal business partners in the merchandising claims process supporting machine sales.

What You Will Do
· Manage dealer merchandising claims processes to verify program requirements, business rules and applicable policies are met.
· Assist with dealer and internal audits to ensure processes are working as intended and in control.
· Provide training to dealers and internal business partners.
· Work with Pricing analysts in other regions to drive consistency across merchandising and claims processes.
· Conduct data analysis to identify trends, root causes and drive process improvement initiatives.
· Serve on projects that drive our GMP strategy including auto-claim, program simplification and system improvement opportunities.

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
61 Communicates the importance of customer needs/expectations and commits to resolving them.
61 Researches and verifies customer needs and expectations.
61 Solicits customer satisfaction feedback and acts on improvement opportunities.
61 Helps link organizational objectives to customer needs and expectations.
61 Meets regularly with customers to understand their wants, needs and expectations.

Data Gathering