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MAIN ACCOUNTABILITIES /主要職責 1. Ensure customer service on site (and on-call). Provide daily on-site check, inspection and maintenance, as well as quick response for emergency services. 保證客戶現(xiàn)場服務，提供公司產品在客戶現(xiàn)場的安裝、檢查、維修，提供良好快速的服務響應。 2. Analyze and manage requests and problems reported by customers, minimizing downtime and optimizing the performance of the products at customer site. 了解客戶需求，并提供分析報告，最小化客戶的停機時間并優(yōu)化產品性能。 3. Ensure the availability of the back-up pump and on-time return of the failed products to workshop to minimize the shortage of the back-up pump. 確保備泵的可用性以及失效產品的及時返修，以降低備泵的短缺。 4. Responsible for the acceptance of the repaired products in a timely manner 負責公司所售產品的驗收，和返修品的驗收。 5. Report the site issues and collect the data as required by the management team. 報告客戶現(xiàn)場問題并收集所需的數(shù)據(jù)。 6. Maintain the services database and keep it up to date and accurate. 及時維護服務數(shù)據(jù)庫，并保證數(shù)據(jù)準確性。 7. Ensure operation of equipment and correct setting of all parameters. 確保現(xiàn)場設備正常運行，所有參數(shù)設置正確 8. Improve and track on-site products according to technical support requirements 根據(jù)技術支持要求對現(xiàn)場產品進行改進及跟蹤，并及時反饋相關信息 9. As the contact window of customers, timely and effective feedback of customer needs and requirements 作為與客戶***對接窗口，及時有效反饋客戶需求和要求 10. Onsite service for the other customer if needed. 按照公司安排，對其它現(xiàn)場或客戶進行短期現(xiàn)場支持 11. Finish projects assigned by manager or leader. 完成經理/主管交辦的其他相關工作。 12. Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 參與、支持公司質量及EHS相關體系建設的建立和維護，嚴格執(zhí)行質量及EHS相關體系所要求的操作規(guī)范。 Ⅲ REQUIRED Qualification/崗位資格要求 1. Education background and working experience/教育背景與工作經歷： College degree and above, and major in Mechanical or electrical. 大專及以上學歷，機械電氣相關專業(yè) 2. Working Skill/工作技能： Language: Oral and written English in basic level 語言要求：基礎的英語口語和書寫能力, 3. Have a good self-management. 有一定的自我管理能力，愿意學習新知識。 4. Others/其它： Good communication and cooperation skill. 良好的溝通及合作能力 Can accept 7*24 Hours on call. 愿意接受7*24小時on call服務。 Pumps experience is strongly needed 與泵相關經驗的