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Position Summary: 處理客戶投訴，分析質(zhì)量問(wèn)題產(chǎn)生的原因，準(zhǔn)備相關(guān)產(chǎn)品失效分析報(bào)告；參與、支持公司質(zhì)量及EHS相關(guān)體系的建立和維護(hù)。 Deal with customer complaints, analyze root cause, and prepare analysis reports for abnormal failure. Be involved in and support the establishment and maintenance of Quality and EHS related system construction. Duties and Responsibilities: 1. Work with HQ product manager, support new product introduction and business development in subsidiary to sales team. 與總部產(chǎn)品經(jīng)理溝通合作，支持銷售團(tuán)隊(duì)新產(chǎn)品的介紹及業(yè)務(wù)。 2. Accompany customer meeting to answer all technical questions for the products in charge. 解答客戶關(guān)于技術(shù)的相應(yīng)問(wèn)題。 3. Provide technical advice to sales and service team for critical technical issues. 提供銷售及服務(wù)團(tuán)隊(duì)技術(shù)建議。 4. Support demo target set up and follow up demo project from installation to success. 支持樣機(jī)的安裝及相關(guān)項(xiàng)目。 5. Support customer quality teams for failure analysis, continuous improvement. 支持失效分析及持續(xù)性改進(jìn)。 6. Support product and technical training to local team. 支持公司內(nèi)部的產(chǎn)品和技術(shù)培訓(xùn) 7. Finish the other projects assigned by manager. 完成經(jīng)理安排的其他工作 8. Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 參與、支持公司質(zhì)量及EHS相關(guān)體系建設(shè)的建立和維護(hù)，嚴(yán)格執(zhí)行質(zhì)量及EHS相關(guān)體系所要求的操作規(guī)范。 Knowledge, Skills and Abilities: 1. Good skill in English / Chinese communication. 能熟練運(yùn)用英文和中文進(jìn)行溝通。 2. Good communication and presentation skill. 良好的溝通及表達(dá)能力 3. Familiar with MS Office Appliances, including Word, Excel, PowerPoint, etc. 熟悉MS Office相關(guān)應(yīng)用，包括Word, Excel, Powerpoint等。 4. Excellent teamwork skills. 出色的團(tuán)隊(duì)合作能力。 Qualifications, Training, and Experience: 1. Bachelor Degree or above, mechanical and electrical engineering, applied physics, applied chemistry, etc. 本科及以上學(xué)歷，專業(yè)機(jī)械工程, 機(jī)電一體, 應(yīng)用物理, 應(yīng)用化學(xué)等 2. 5 years or above working experience in semiconductor, familiar with semiconductor production technological steps such as CVD, Etch, Implantation, Photolithography, Diffusion, Metrology, epitaxy and tool OEM’s, familiar with fab environment both from facility and clean room side 5年以上半導(dǎo)體工作經(jīng)驗(yàn)，熟悉半導(dǎo)體生產(chǎn)技術(shù)步驟，如CVD、蝕刻、注入、光刻、擴(kuò)散、計(jì)量、外延等，熟悉工廠和潔凈室的制造環(huán)境。 3. Language: proficient English skills in written and speaking 優(yōu)秀的英語(yǔ)書(shū)面及口語(yǔ)能力